Privacy Policy

Effective date: July 29, 2026

This Privacy Policy explains how Hebei Zhongxin Ites Co., Ltd., trading under the brand Luckytomato (“Luckytomato”, “we”, “us” or “our”), collects, uses, stores, discloses and protects personal information when you visit https://hbzxzk.com/ (the “Website”), request a quotation, communicate with us, submit business information or use our related products and services.

B2B context. Our Website primarily serves importers, distributors, wholesalers, retailers, private-label brands and other business customers. Information relating to employees, representatives, buyers, suppliers and other identifiable individuals is still treated as personal information where applicable law requires.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

  • Contact and professional details, such as your name, business email address, telephone number, job title, company name and country or region;
  • Enquiry and transaction details, including requested products, product specifications, quantities, target prices, RFQs, quotations, orders, shipping information, destination markets and business correspondence;
  • Project materials that you choose to submit, such as product requirements, packaging requirements, drawings, samples, labels, artwork, documents and certification requirements;
  • Technical and usage information, such as IP address, browser type, device type, operating system, language, approximate location derived from IP address, time zone, referring pages and Website activity;
  • Communications made through email, telephone, WhatsApp, Website forms or other business communication channels;
  • Information received from logistics providers, payment providers, manufacturers, business partners or other parties where necessary to manage an enquiry, order or business relationship.

Sensitive personal information

We do not normally request sensitive personal information through the Website. Please do not include unnecessary identification documents, financial account details, health information or other sensitive personal information in Website forms, drawings, documents or general correspondence unless it is specifically requested and necessary for a legitimate business purpose.

Analytics data

We may use analytics technologies to understand Website visits, traffic sources, device types, page interactions and general usage trends. Where required by applicable law, non-essential analytics technologies will be used only after the required consent has been obtained.

2. How We Use Personal Information

We may use personal information to:

  • Respond to enquiries, RFQs and requests for product information;
  • Prepare quotations, samples, product proposals and project evaluations;
  • Provide small kitchen appliances and related OEM, ODM, private-label, sourcing, order and customer-support services;
  • Communicate about product specifications, packaging, branding, certifications, production, inspection, shipping and after-sales matters;
  • Process and manage orders and ongoing business relationships;
  • Verify business contacts, customer information, destinations and intended product use;
  • Detect and prevent fraud, misuse, cybersecurity incidents and other unlawful activity;
  • Operate, maintain, analyse and improve the Website and our services;
  • Send relevant quotation follow-ups, product updates and business communications where permitted by applicable law;
  • Comply with legal, accounting, tax, customs, export-control, sanctions and regulatory requirements;
  • Establish, exercise or defend legal claims.

3. Legal Bases for Processing

Where applicable law requires us to identify a legal basis, the basis depends on your location and the circumstances of the processing.

  • For individuals in China, we process personal information on the basis of consent, where necessary to enter into or perform a contract, where necessary to comply with legal obligations, or on another basis permitted by applicable Chinese law.
  • For individuals in the European Economic Area or the United Kingdom, we may rely on steps requested before entering into a contract, performance of a contract, our legitimate interests in operating and protecting our business, compliance with legal obligations, or consent where applicable.
  • In other jurisdictions, we rely on the grounds for processing available under applicable local law.

Where processing is based on consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

4. Cookies and Similar Technologies

The Website may use essential cookies and similar technologies that are necessary for Website security, page navigation, form operation, language settings and other basic functions.

We may also use analytics technologies to measure Website performance and understand how visitors use the Website. Where applicable law requires consent for non-essential cookies or analytics technologies, those technologies will be activated only after the required consent has been obtained.

You can manage cookies through your browser settings and, where available, through the Website’s cookie consent settings. Blocking essential cookies may cause certain Website features or forms to operate incorrectly.

5. How We Share Information

We may disclose personal information to the following categories of recipients where reasonably necessary:

  • Our authorised employees and personnel who need the information to respond to enquiries or manage business relationships;
  • Selected manufacturers, suppliers, inspection providers, packaging providers and other project partners involved in quotation, evaluation, sampling, production or order fulfilment;
  • Website hosting, cybersecurity, email, communications, analytics, customer management, storage and technical service providers;
  • Freight forwarders, couriers, customs agents, warehouses, payment providers and other logistics or transaction service providers;
  • Accountants, lawyers, insurers, auditors and other professional advisers;
  • Government authorities, regulators, courts or law-enforcement bodies where disclosure is legally required or reasonably necessary to protect rights, safety or security;
  • A purchaser, successor or relevant adviser in connection with a merger, restructuring, financing, sale or transfer of all or part of our business.

Service providers and project partners are permitted to use personal information only for the relevant services or business purposes and subject to appropriate confidentiality, security or contractual requirements where applicable.

We do not sell personal information. If we introduce any technology or practice that is treated as a sale or sharing of personal information under applicable law, we will provide any notice and choice required by that law.

6. International Transfers

We operate an international B2B business and may use service providers, manufacturers, logistics providers and business systems located in countries or regions other than the country where you are located. As a result, personal information may be accessed, stored or processed internationally.

Where required by applicable law, we will provide additional information, obtain any required consent, conduct required assessments and use appropriate contractual, organisational or technical safeguards for international transfers.

Where personal information collected in China is provided to a recipient outside China, we will take the steps required under applicable Chinese law, which may include providing information about the overseas recipient, processing purposes, information categories and methods for exercising individual rights, obtaining separate consent where required, and completing applicable transfer procedures or assessments.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods are determined according to factors including:

  • The duration of an enquiry, project, order or business relationship;
  • Whether the information is needed for quotation history, customer service, product traceability or dispute resolution;
  • Applicable accounting, tax, customs, contract, export-control and regulatory requirements;
  • The sensitivity and volume of the information;
  • The risk of harm from unauthorised use or disclosure;
  • Whether the relevant purpose can be achieved using anonymised information.

Enquiry and correspondence records are generally retained while a business relationship remains active and for a reasonable period afterwards. Transaction and order records may be retained for longer where required for accounting, tax, customs, warranty, legal or compliance purposes. Technical and security logs are generally retained for a more limited period unless needed to investigate an incident.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it, subject to applicable legal and technical requirements.

8. Information Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

These safeguards may include access controls, account security measures, technical maintenance, service-provider management and internal confidentiality requirements. However, no method of Internet transmission or electronic storage can be guaranteed to be completely secure.

9. Marketing Communications

Where permitted by applicable law, we may use your business contact details to send quotation follow-ups, relevant product information and other B2B communications related to our products and services.

You may ask us to stop sending non-essential marketing communications at any time by replying to the message or contacting us at liuwenyong@hbzxzk.com.

Even after you opt out of marketing communications, we may continue to send necessary transactional, order, security, legal or customer-service communications.

10. Your Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction or completion of inaccurate information;
  • Request deletion of personal information in applicable circumstances;
  • Restrict or object to certain processing;
  • Withdraw consent where processing is based on consent;
  • Request a copy or transfer of certain personal information;
  • Opt out of certain marketing communications;
  • Request an explanation of personal information processing rules or certain automated decisions;
  • Lodge a complaint with a competent supervisory or regulatory authority.

To exercise an applicable right, email liuwenyong@hbzxzk.com or use our contact page. Please describe your request clearly and provide sufficient information for us to identify the relevant records.

We may need to verify your identity or authority before responding. We may refuse or limit a request where permitted or required by law, including where information must be retained for legal obligations, contractual records, dispute resolution or the protection of other persons’ rights.

11. Third-Party Links and Services

The Website may link to third-party websites, platforms or services. Their privacy practices are governed by their own policies. We do not control and are not responsible for the privacy, security, content or practices of those third parties.

12. Children’s Privacy

The Website is intended for business and professional users and is not directed to children. We do not knowingly collect personal information from children through the Website.

If you believe that a child has submitted personal information to us without appropriate authorisation, please contact us so that we can review and, where appropriate, delete the information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our Website, business practices, service providers or legal requirements.

The revised version will be posted on this page with an updated effective date. Where appropriate, material changes may also be highlighted through an additional Website notice.

14. Contact Us

For questions, concerns or requests relating to privacy or personal information, please contact:

Hebei Zhongxin Ites Co., Ltd.
Trading under the brand: Luckytomato
Business address: Jianye Building, No. 29 Guangyang Road, Guangyang District, Langfang, Hebei, China
Email: liuwenyong@hbzxzk.com
Contact page: https://hbzxzk.com/contact-us/
Website: https://hbzxzk.com/

This Privacy Policy applies to https://hbzxzk.com/. Last updated: July 29, 2026.